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FAQ

This is our Frequently Asked Questions page where we can help answer some commonly asked questions before you send us a message yourself. If your question isn't listed, please don't hesitate to contact us by Email or on our Facebook Page.

Q: Where are you located?
We are now located on the Victorian New South Wales border in Australia.

Q: How many people work at Decisive Vinyl?
So far Decisive Vinyl consists of two owners, we both have other jobs outside of the business. We also like to have our friends help out if we get extremely busy.

Q: Can you come to me to do application jobs?
At this point in time we are too busy to be able to travel to do applications. We only ever do applications if the job is local.

Q: Are you able to print full colour decals/stickers?
At the moment we are only able to provide custom cut decals and not full colour printed as we don't have the machinery to do so. We're actively working on this as this is one of our most asked questions.

Q: How long does it take for me to get my order?
Once you place your order online or through our Facebook page it can take anywhere between 1-3 days for us to process the order and 2-6 days for you to receive the order depending on where you are located in relation to us. 

Q: I ordered a while ago and still haven't received my order, what do I do?
Please contact us straight away as there is some known issues with Australia Post losing mail. Also double check the confirmation email and make sure the address that was entered on our site was correct. 

Q: Are you able to create a custom design for me or a logo?
This is something we might be able to help you with, but we only offer these services to those who are looking to buy in bulk.


Q: I'm not too sure how to apply my decal, can you help?
Most of the time our orders come shipped with instructions to help you apply your decal, but if your order doesn't contain these instructions click here to go to our Instructions page.

Q: I have a design already, are you able to create a decal from that design?
We can take a look for you to make sure that it's something we can help you with. But we are only doing custom work for bulk orders.

Q: Any chance I could get a freebie?
We don't usually hand out free decals unfortunately. But if you place an order with us you will get a free Decisive Web decal with that order! 

Q: Do you guys offer vinyl wrapping?
At this point in time we are not. Although this is something we would like to work towards.

Q: Can you make custom clothing?
At this point in time we are not offering custom clothing. We're trying to focus on improving the quality of our clothing and our own branded merchandise.

Q: I received my decal and it doesn't seem to be sticking to the surface? What's wrong?
In rare cases the decal can be faulty. But most of the time you must ensure that before you apply the decal that the area is well cleaned and dried. Also do not use glass cleaner as it can leave a residue behind that causes this. We recommend using alcohol wipes to clean the area prior to doing the application. There are also certain surfaces that these kinds of decals won't adhere to. 

Q: Can you send me some promotional stuff? I'll get your name out there!
We don't usually send out free stuff as stated earlier, but in some circumstances we don't mind sending promotional merchandise if it's going to be a genuine promotion. Send us a message!

Q: Do you offer bulk orders?
Yes we definitely do! We can even offer generous bulk order discounts. If you need a bulk order, send us a email!


Q: I have sent you an email/message but have not gotten a reply? 
We try and answer all the messages we receive in a timely manner, but some days are busier then others and when we're extremely busy we like to leave the messages to come back to once we've caught up on previous work. We will get back to you! We promise.


Q: My question isn't listed here?
That's not a problem, just send us a message and we'll do our best to help you out!